Surf Life Saving NSW Swim Between The Flags

Public Safety Manager

Closing date09 May 2021
Location Sydney Northern Beaches
Reporting to the Operations Manager, Public Safety the core purpose of this role is to position SLSNSW through its frontline members as the peak body for coastal water safety, by ensuring personnel are both capable & ready for “between the flags” and “outside the flags” operations. This will be achieved by engaging clubs/members and pursuing the use of technology to advance operational approaches.

Surf Life Saving NSW is the state’s primary water safety and rescue organisation and one of the largest volunteer movements in the country. We support more than 77,000 members in 129 clubs to serve the community through the provision of beach patrol services, coastal emergency response, training and education, sports and junior development.

This is a fantastic opportunity to work in a highly respected and iconic Australian organisation. With the benefit of a recent funding increase in the Public Safety Department as a result of the largest funding injection by the NSW government in the SLSNSW history. This is a fantastic opportunity for a motivated, energetic person to drive innovative new projects and initiatives to enhance SLSNSW reputation and ability in the lifesaving field.

Key responsibilities

Key responsibilities for this role include:


  • Work in partnership with Operations Manager, Public Safety to develop a culture of high-performance, continuous improvement and innovation.
  • Develop work plans for staff which relate towards the key department activity areas and delivery of SLSNSW Strategic Plan outcomes.
  • Provide guidance and leadership to direct reports.  Coach and mentor staff to ensure a member centred focus in the team’s approach to its work.
  • Be a champion for the sustainable, respectful, and productive relationship between volunteers and paid personnel.
  • Monitor staff performance and undertake required actions to ensure the team remains motivated and focused.
  • Ensure consistency of approach by staff to issues management and customer/member service levels, especially with respect to incident response matters.
  • Deputise for the Operations Manager, Public Safety when required.

Delivery of contemporary Between the Flags Operations

  • Work closely with SLSNSW Board and Operations Manager, Public Safety to ensure strategic objectives are supported operationally;
  • In collaboration with the Operations Manager, Public Safety and Director of Lifesaving assist in whole of operation reviews to ensure members and the public (where appropriate) engage at increasing levels with respect to patrolling.
  • Keep abreast of community issues and current and emerging trends within the public safety industry;
  • Initiate reviews and implement a methodology around customising surf lifesaving service levels at clubs to risk assessments & club capacity.
  • Initiate reviews and appraisals of clubs/branches identifying areas for continuous improvement in surf lifesaving activities.
  • Oversee the execution and monitoring or LSA’s with clubs & branches.
  • Collaborates with the Education Manager to ensure training needs for the various SLSNSW Awards remain current, appropriate, and best practice.
  • Ensure branches/clubs are well equipped such that they can meet their Life Saving Agreements (LSAs) requirements effectively.
  • Ensure collaboration with allied bodies (i.e., other SLS States and SLSA to ensure SLSNSW members remain at the forefront of patrolling response.
  • Investigate new technologies as they become available to ensure clubs & patrolling members always remain capable and ready.
  • Assist in ensuring lifesaving SOPs are reviewed and required actions implemented in new SOP iterations across all operations.
  • Ensure the organisation’s strategic objectives are central to the delivery of all programs and events.

Support Operation Services and Emergency Service Collaboration

  • Oversee the various areas of Support Services to ensure best practice is identified and captured for whole of organisational benefit.
  • Determine new areas of impact where SLSNSW can operate/provide services to improve coastal water safety.
  • Represent SLSNSW on external groups (e.g., SLSA National Committees, NSW Government Panels, REMC).
  • Assists in ensuring SLSNSW develops and maintains required interoperability with other key external agencies.
  • Partnerships with relevant organisations and individuals are developed and maintained to ensure that is ‘leading’ the industry

Develop & Manage Budgets

  • Actively participate in the annual budget process and ensure budgets align with strategic initiatives planned and required of the sports department
  • Prepare and present business cases for new initiatives which includes accurately costed budgets
  • Monitor & manage the department’s financial obligations in accordance with the agreed budget.
  • Undertake spending in accordance with SLSNSW expense polices
  • Seek out and apply for grants from various sources to ensure the Public Safety department can fulfil its strategic & operational goals
  • Acquit grant monies both in terms of operational & financial outcomes.
Essential skills required
  • Sound knowledge of Surf Life Saving and support operations demonstrated in previous roles of responsibility
  • Clear understanding of major contributors and linkages to coastal water safety
  • Demonstrated capacity to proactively deal with a range of situations unique to member based organisations including people management,  conflict resolution, diplomacy and problem solving
  • Previous experience in seeking, obtaining, managing and acquitting government grants for projects
  • Excellent written and verbal communication skills along with excellent interpersonal skills
  • Proven ability to manage, mentor and coach staff in a team environment
  • Demonstrated public speaking skills
  • Relevant tertiary qualifications or relevant work experience
  • Demonstrated success in project management
  • Business acumen demonstrated by solid budget management & implementation of business/project plans experience 
  • Demonstrated ability to effectively communicate with a variety of stakeholders
  • An understanding/experience of Risk Management processes Current driver’s license, willing to undertake travel
  • Demonstrated Microsoft Office Skills (Word, Excel, PowerPoint)
  • Flexible attitude to work, including outside of normal working hours.
What’s in it for you
  • Motor Vehicle / Car allowance included
  • Attractive salary packaging options
  • Work with a passionate volunteer group in an iconic organisation.

Closing Date: Sunday, 9 May 2021
Location:  Belrose NSW 2085
Position: Full Time (Mon to Fri 8:30am - 5pm)

How to apply
  • Explore our website
  • Send through a current copy of your resume and cover letter (no more than 3 pages)
  • Review the position description and include a written response to the selection criteria (no more than 3 pages)

Applications should be sent to Interviews will be held following the closing date.

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